Vocus advises they have made a change on our voice platform at 13:45 AEDT and are no longer observing call quality issues into NSW. We will continue to monitor this, please let us know if you are still experiencing voice quality issues.
Posted 6 months ago. Mar 12, 2019 - 17:12 AEDT
Vocus advises "the Vendor is involved and is performing detailed analysis to help identify where the issue lies. A further update will be provided within the next 2 hours."
In the meantime we have re-routed outbound traffic to another provider. Inbound calling is still affected until such time as Vocus resolves this issue.
We will keep you posted.
Posted 6 months ago. Mar 12, 2019 - 15:11 AEDT
Vocus has narrowed down the issue to a core device, the initial effort to resolve the issue was not successful. Work is still ongoing and we will keep you posted once we have an update.
Posted 6 months ago. Mar 12, 2019 - 13:05 AEDT
Vocus has advised that the fault resolution was not successful and they are continuing to work on this. Another update will be provided within the next 2 hours.