Vocus advises they have made a change on our voice platform at 13:45 AEDT and are no longer observing call quality issues into NSW. We will continue to monitor this, please let us know if you are still experiencing voice quality issues.
Posted Mar 12, 2019 - 17:12 AEDT
Vocus advises "the Vendor is involved and is performing detailed analysis to help identify where the issue lies. A further update will be provided within the next 2 hours."
In the meantime we have re-routed outbound traffic to another provider. Inbound calling is still affected until such time as Vocus resolves this issue.
We will keep you posted.
Posted Mar 12, 2019 - 15:11 AEDT
Vocus has narrowed down the issue to a core device, the initial effort to resolve the issue was not successful. Work is still ongoing and we will keep you posted once we have an update.
Posted Mar 12, 2019 - 13:05 AEDT
Vocus has advised that the fault resolution was not successful and they are continuing to work on this. Another update will be provided within the next 2 hours.