NSW Call quality issues
Incident Report for YourCloudTelco
This incident has been resolved.
Posted Mar 28, 2019 - 11:58 AEDT
Vocus advises they have made a change on our voice platform at 13:45 AEDT and are no longer observing call quality issues into NSW.
We will continue to monitor this, please let us know if you are still experiencing voice quality issues.
Posted Mar 12, 2019 - 17:12 AEDT
Vocus advises "the Vendor is involved and is performing detailed analysis to help identify where the issue lies. A further update will be provided within the next 2 hours."

In the meantime we have re-routed outbound traffic to another provider. Inbound calling is still affected until such time as Vocus resolves this issue.

We will keep you posted.
Posted Mar 12, 2019 - 15:11 AEDT
Vocus has narrowed down the issue to a core device, the initial effort to resolve the issue was not successful. Work is still ongoing and we will keep you posted once we have an update.
Posted Mar 12, 2019 - 13:05 AEDT
Vocus has advised that the fault resolution was not successful and they are continuing to work on this. Another update will be provided within the next 2 hours.
Posted Mar 12, 2019 - 12:31 AEDT
Vocus is still experiencing a Call Quality issue in NSW and have an engineering team working on this.
Please see http://status.vocus.com.au/view-incident.aspx?IncidentID=482 for Vocus details on this incident.
Posted Mar 12, 2019 - 11:54 AEDT
We have identified that this issue is with Vocus http://status.vocus.com.au/
Posted Mar 12, 2019 - 10:28 AEDT
We are continuing to investigate this issue.
Posted Mar 12, 2019 - 10:22 AEDT
We are currently experiencing call quality issues in NSW. Will keep you posted.
Posted Mar 12, 2019 - 10:18 AEDT
This incident affected: YourCloudTelco Calling Platform (Network).