This incident has been resolved.

Vocus advises they have made a change on our voice platform at 13:45 AEDT and are no longer observing call quality issues into NSW.
We will continue to monitor this, please let us know if you are still experiencing voice quality issues.

Vocus advises "the Vendor is involved and is performing detailed analysis to help identify where the issue lies. A further update will be provided within the next 2 hours."

In the meantime we have re-routed outbound traffic to another provider. Inbound calling is still affected until such time as Vocus resolves this issue.

We will keep you posted.

Vocus has narrowed down the issue to a core device, the initial effort to resolve the issue was not successful. Work is still ongoing and we will keep you posted once we have an update.

Vocus has advised that the fault resolution was not successful and they are continuing to work on this. Another update will be provided within the next 2 hours.

Vocus is still experiencing a Call Quality issue in NSW and have an engineering team working on this.
Please see http://status.vocus.com.au/view-incident.aspx?IncidentID=482 for Vocus details on this incident.

We have identified that this issue is with Vocus http://status.vocus.com.au/

We are continuing to investigate this issue.

We are currently experiencing call quality issues in NSW. Will keep you posted.