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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database upgrade Dec 14, 06:00-06:15 AEDT
At approximately 6:00am tomorrow morning we will upgrade our one of our billing system database engines from MyISAM and InnoDB. The upgrade will result see a 5 to 10 second outage.

Mike Johnstone
Posted on Dec 12, 20:31 AEDT
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 12, 2017
Resolved - This incident has been resolved.
Dec 12, 20:32 AEDT
Update - It appears there's been a cable cut disaster outside our local Edgecliff / Kings Cross exchange, which has taken out the entire exchange. TPG are advising its bad and are still trying to assess the extent of damage. They aren't offering an ETA.

While we are now up with temporary 4G service, we are still working with limited capacity.

I will advise.

Mike Johnstone
Dec 12, 15:39 AEDT
Monitoring - At approximately 11:30 our service provider TPG lost access the local exchange, which unfortunately we are connected to. While our offshore call centre continues to process the majority of incoming calls, direct calling into our Sydney offices has been disrupted.

TPG have advised an ETA of resumption to normal at approximately 17:45.

Apologises for any inconvenience.

Mike Johnstone
Dec 12, 13:27 AEDT
Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Completed - This work was completed at approximately 6:30am Saturday, 24 hours earlier than my original notice.
As planned the shift in traffic has substantially reduced the load against the affected part of the network.

Mike Johnstone.
Dec 4, 10:20 AEDT
Scheduled - Date: 3 Dec, 2017
Start Time: 06:00
Finish Time: 06:30

Purpose: New server capacity
Affected Services: Approximately 20% of customers

On Sunday morning we will stand up new server capacity to alleviate load and resulting voice quality issues experienced by a segment of customers. My apologises for this late notification, but the steady march of increasing load and quality issues experienced last two weeks left me little option for this last minute weekends upgrade.

While the shift does not require a service restart on our side, for partners monitoring our services you may see a momentary loss of registration if your customers are the group being shifted. No change is required on the clients CPE.

Mike Johnstone
Dec 2, 06:21 AEDT
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017
Resolved - The issue is resolved and our team is completing a review.
Nov 30, 15:44 AEDT
Investigating - We are investigating call quality issues that are being experienced on our network currently. Bear with us, and know that our team is doing everything we can to get this resolved urgently.
Nov 30, 15:22 AEDT
Nov 29, 2017

No incidents reported.