YourCloudTelco Status

All Systems Operational

YourCloudTelco Calling Platform (Network) Operational

Arena Operational

YourCloudTelco Management CAP Operational

YourCloudPBX Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

Partial Outage

Resolved - This incident has been resolved.
Dec 14, 17:37 AEDT

Monitoring - Between 12:25 - 12;50 customers reported calls taking upwards of 30 seconds to connect. We isolated the issue to one of the call servers which has now been resolved.

This disruption will have impacted approximately 15% of callers on the network.

We apologise for any inconvenience.

Mike Johnstone
Dec 14, 14:45 AEDT

Dec 13, 2018

Trace has been turned off

Resolved - This incident has been resolved.
Dec 13, 09:06 AEDT

Identified - We have turned off the support tool Trace as it's currently under gong maintenance.
Dec 5, 13:29 AEDT

Dec 12, 2018

Calls inbound calls failing

Resolved - This incident has been resolved.
Dec 12, 11:09 AEDT

Identified - We have identified an inbound call issue with a group of numbers, our team is currently investigating the issue.
Will will update when we know more.
Dec 12, 10:27 AEDT

Dec 11, 2018

MetroVoice - Layer2 Internet service

Completed - The scheduled maintenance has been completed.
Dec 11, 21:40 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:30 AEDT

Scheduled - We need to urgently re-patch a connection to our LNS server resulting in a 2 minute outage within a 15 minute window. This outage will only affect subscribers to our legacy MetroVoice service.
Dec 11, 09:58 AEDT

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

Unable to submit port request

Resolved - This incident has been resolved.
Dec 3, 13:55 AEDT

Identified - Port requests are unable to be submitted in Arena, though no error message is being displayed.
Please do not submit any port request until we have this resolved.
Dec 3, 11:47 AEDT

Billing Records (CDR)

Resolved - This incident has been resolved.
Dec 3, 13:45 AEDT

Monitoring - The billing records and invoice stopped over the weekend. All records are being populated now, any invoices that would have gone out over the weekend will be sent out are the records are populated.
Dec 3, 09:56 AEDT

Dec 2, 2018

No incidents reported.