All Systems Operational
YourCloudTelco Calling Platform (Network)   Operational
Arena   Operational
YourCloudTelco Management CAP   Operational
YourCloudPBX   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2018

No incidents reported today.

Feb 25, 2018
Completed - The scheduled maintenance has been completed.
Feb 25, 21:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 19:00 AEDT
Scheduled - Affected Services: Backup servers
Purpose: Apply recommended vendor service patches
Impact on service: No production services are affected
Feb 22, 16:54 AEDT
Feb 24, 2018

No incidents reported.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018
Completed - The scheduled maintenance has been completed.
Feb 14, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 01:00 AEDT
Scheduled - Vocus advises it is undertaking maintenance as a result of the emergency UPS outage today.

Please note that during the above window Vocus will be performing emergency UPS maintenance in Alexandria in relation to outage 20103399.

This is a hazard notification only and no customer impact is expected.
Feb 13, 17:02 AEDT
Feb 13, 2018
Resolved - Vocus has advised that the issue is resolved and their engineers will continue to monitor services as these are restored.
Feb 13, 10:18 AEDT
Update - Further update from Vocus:

Please be advised that power has restored to the site.

The Ipera network is still experiencing ongoing network connectivity issues however other voice and data services are believe to be restored.

Vocus Network Engineers are still working to resolve the affected services.
Feb 13, 09:48 AEDT
Monitoring - Vocus has advised that services are gradually being restored.

Current ETR is approximately 30 minutes.
Feb 13, 09:10 AEDT
Identified - We have isolated the issue to our carrier Vocus:

Sydney Core Site Power Failure. Refer to - http://status.vocus.com.au/view-incident.aspx?IncidentID=406

The issue will effect regions beyond Sydney.
Feb 13, 09:02 AEDT
Investigating - We are currently experiencing an intermittent issue with both inbound and outbound calls.
Our team is currently looking into this, and we will keep you updated.
Feb 13, 08:50 AEDT
Feb 12, 2018

No incidents reported.