Inbound call connection

Incident Report for YourCloudTelco

Resolved

This incident has been resolved.
Posted May 22, 2019 - 15:42 AEST

Update

TPG has identified the issue and a fix is being implemented. We will keep you posted once completed.
Posted May 22, 2019 - 14:13 AEST

Identified

Our team is still working with our upstream TPG to resolve this issue. We have raised this as the highest priority will keep posted once we know more.
Posted May 22, 2019 - 08:59 AEST

Update

We are still working with our upstream carrier TPG on the issue, will keep you updated once we know more.
Posted May 21, 2019 - 15:52 AEST

Investigating

We are investigating inbound call issues with a small range of numbers from one of our upstream carriers.
Our team is currently working with the upstream provider to resolve this ASAP
Posted May 21, 2019 - 12:08 AEST
This incident affected: YourCloudTelco Calling Platform (Network).