System database maintenance
Scheduled Maintenance Report for YourCloudTelco

Over the weekend we completed steps 2 of 3 of our physical database infrastructure upgrade. On Monday morning an oversight to expand a default connection configuration resulted in a partial outage as normal morning load came onto the network. The disruption also affected the collection of billing records during this time.

For those that are interested, we are now operating on a MySQL multi node cluster with geographical redundancy managed by high availability geographically redundant proxies. Over the following two weeks, following the final shut down of the YourCloudTelco platform we will migrate the last of our billing systems across to the new environment. Unlike last weekends migration, we do not anticipate any disruption to service in this final migration.

Thank you for your patience.

Mike Johnstone.

Posted Nov 21, 2019 - 15:58 AEDT

The scheduled maintenance has been completed.
Posted Nov 17, 2019 - 05:01 AEDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 17, 2019 - 04:00 AEDT
We will be undergoing maintenance on Sunday morning, during this time there will be a period of 15 minutes that calls will not connect.
Posted Nov 14, 2019 - 15:54 AEDT
This scheduled maintenance affected: YourCloudTelco Calling Platform (Network).