Intermittent In and Outbound calling issues

Incident Report for YourCloudTelco

Postmortem

We use a tool to monitor network traffic. A recent update to this tool caused one of our servers to exceed its limit on the number of open connections, which impacted several unrelated services on that part of the network.
This issue was challenging to identify because the disruptions were occasional and only affected certain users connected to specific parts of the system.

Mike Johnstone | CEO

Posted Oct 10, 2024 - 16:23 AEDT

Resolved

This incident has been resolved.
Posted Oct 10, 2024 - 16:22 AEDT

Investigating

We are currently investigating this issue.
Posted Oct 10, 2024 - 14:33 AEDT
This incident affected: YourCloudTelco Calling Platform (Network).