Call clipping

Incident Report for YourCloudTelco

Resolved

IP Transit has restored service after a port reset and traffic will begin to reroute and flow over Megaport again.

https://status.iptransit.com.au/

Posted Jul 11, 2019 - 15:37 AEST

Update

IP Transit has acknowledged a problem with peering connections in NSW over Megaport and is currently routing around the Megaport peering fabric.

https://status.iptransit.com.au/

Posted Jul 11, 2019 - 14:43 AEST

Identified

Some customers are experiencing call clipping which we have traced back to packet loss from our IP transit provider Megaport. From what we've determined the issue is upstream of Megaport through their backhaul provider - IP Transit. In the interim working to divert our outgoing transit through to our alternate Vocus and TPG transit providers.

Posted Jul 11, 2019 - 14:30 AEST

This incident affected: YourCloudTelco Calling Platform (Network).